Napzy support
Email us at help@supportslife.com. A real person reads every message.
Common questions
My alarm didn't ring.
Napzy needs your permission to set alarms. If you said no when it asked, open the Settings app on your iPhone, find Napzy, and allow alarms. Then open Napzy and check that the alarm is switched on.
Also check that your iPhone's volume is up. If it still doesn't ring, email us and we'll look into it.
How do I make the sounds stop on their own?
Open the player and set the sleep timer. The sound fades out when the timer ends.
How do I cancel a subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Napzy. Deleting the app does not cancel a subscription.
I got a new phone. How do I get my purchase back?
Sign in with the same Apple Account you used to buy it, open Napzy, and tap Restore purchase. You won't be charged again.
How do I delete my data?
Napzy keeps your alarms, mixes and settings on your iPhone only. Deleting the app deletes them. See the privacy policy for details.
Which devices does Napzy work on?
Napzy is made for iPhone and needs iOS 26 or later.